FAQs

Answers to frequently asked questions about our ordering process and customer care
75 Mutual Street Downtown Toronto. Main intersections are Dundas St. E & Church St. Close to Ryerson University, Dundas Square and St. Michael’s Hospital
Monday -Saturday
10AM-9PM

Sunday
10AM-8PM
Your Order will be ready pick-up at our express pick-up window.
Our customer care team can assist! Questions about products, orders, or store can be answered by reaching out to “insert contact info”
Staying in line with possession laws under the Cannabis Act, a guest of the legal age of consumption may purchase up to 30g equivalent of dried flower in one transaction.

Click this link for more information

The legal limit will be calculated by our system so you’ll never purchase more than what’s legal. We got you covered- check out our available cannabis offerings.
Do not worry! Health Canada conducts several routine quality control checks under the ACMPR to ensure our cannabis is top quality and safe for consumption.

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The best way to keep your flower fresh is to keep it in a cool, dark, dry place. Light, heat, and moisture will all contribute to a change in the cannabinoids of your cannabis. Dark glass containers protect from harmful UV rays, while allowing non-harmful UV rays to penetrate.

Please avoid the following when storing your cannabis:

  • Keeping the cannabis in a plastic bag.
  • Keeping it in a container that is too large for the quantity (that means extra oxygen).
  • Storing your stash in a sunny place.
  • Storing it in clear glass rather than dark.
  • Storing it in the fridge or freezer. Freezing can make your trichomes break off, which drastically alters your experience, and the fridge is a very cool and dark place but there is often a lot of moisture in a fridge.
If you store it as above – sheltering it from light, air, moisture, and high temperatures – your cannabis should stay fresh for around 6 months.
  1. We’re installing plexiglass shields at cash desks, where we will encourage the use of only contactless payment methods to protect you and our teams.

  2. We’ve removed tactile elements, including our signature scent orbs and edible displays, making less opportunities for contact.

  3. Our team members will be wearing face masks, and providing guest education and support from a safe distance.

  4. To allow for physical distancing, we are limiting the number of guests in the store, and have installed floor signage to ensure 2 meters’ space between guests.
This feature enables you to purchase products online or by phone, pick up your orders at the store, or have it delivered.
Unfortunately, you cannot edit an order once it’s been placed but you do have a couple of options. You can place a second order for additional items provided the combined total does not exceed your 30g limit. You can also cancel your order and place a new one.

Ready to order?

Enjoy the convience of our online ordering system that allows you to click and collect your order while skipping the wait.